Lorikeet
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Built around what PSD patients actually message about — finding a centre, no-gap with their fund, payment plans, urgent toothache, dental anxiety, CDBS for the kids. One agent across 100+ centres in NSW, VIC, QLD and ACT.
Click a pill to copy a prompt then paste it into the chat. Or just open the widget and ask in your own words.
Same brain on the phone. Voice line is part of the next phase — we'd light up a centralised support number when you're ready.
Voice channel — phase 2One agent across 100+ centres in NSW, VIC, QLD and ACT — knows your six partner funds, the $1,000 Direct Debit threshold, the CDBS rules, and when to point a patient to ED.
"Closest to Geelong?" → Geelong centre + tomorrow's slots + Sunday surcharge flagged. Bookings confirmed by SMS and email before the patient leaves the chat.
"Do I get no-gap with HCF Top Extras?" gets a real answer — service-by-service, with annual-limit caveats. Non-partner funds still claim via HICAPS, and the agent says so up front.
Patient asks "how much" → agent leans into Direct Debit (18 months interest-free for ortho), Afterpay, zipMoney, super release. Never fabricates a fee — leaves the specific quote to the centre.
Broken tooth in Bondi at 9am → emergency request lodged, centre calls back in 15 minutes, ED redirect criteria stated calmly when symptoms warrant it. No sycophantic "Of course!" on a panicked customer.
"I haven't been in 6 years" → calm acknowledgement (no "Oh you poor thing!"), happy gas options, gentle-dentistry pacing, finds a centre that offers what helps. Patients book instead of doom-scrolling.
"My 7-year-old needs a filling — does CDBS cover it?" → real eligibility, $1,132 cap over 2 calendar years, what's covered (fillings yes, ortho no), and "bring your Medicare card on the day".
Wired to PSD's real-world model — multi-centre routing, partner-fund logic, AHPRA-safe clinical guardrails, and honest payment options.
Real content from pacificsmilesdental.com.au — FAQs, payment plans, health fund partnerships, first visit prep. Weekly auto-refresh.
Eight topic-matched workflows — router, booking, fund check, emergency, anxiety, treatment info, CDBS, cancel/reschedule. Route-back keeps multi-topic chats coherent.
Nine mock tools — clinic finder, slot lookup, booking, cancel/reschedule, fund eligibility, payment plan options, CDBS check, emergency request, treatment info. Real systems plug in for production.
No clinical diagnosis. No fabricated dollar fees. Off-topic steering. STEER, not auto-escalate — keeps the conversation alive.
From this demo to production in weeks.
Swap mocks for your booking system, HICAPS, partner-fund eligibility API, CDBS lookup. The model gets sharper week-on-week.
Centre lookups, fund checks, CDBS confirmation, payment plan info, first-visit prep, FAQ. No write actions until you've watched it run for a couple of weeks.
Bookings flow into your booking system. Cancel/reschedule moves slots. Emergency requests land in the right centre queue. Every write action quote-backed first.
Voice on a centralised PSD support line. SMS reminders + cancel/reschedule. Embedded on each centre's page. Same workflows, same brand voice.
Centre lookups, fund checks, payment plan questions, CDBS eligibility — handled before the call reaches the front desk.
Cancel and reschedule flow through chat — the slot frees up automatically instead of becoming a no-show.
Calm, empathetic, action-oriented. People who'd otherwise put it off another year actually walk in.
Partner-fund no-gap surfaced early, Sunday surcharge flagged, payment plans offered up front — fewer awkward conversations at the counter.
A Saturday-night toothache gets triaged + a same-day emergency slot booked. The patient sleeps better, the team doesn't get a backlog.
Same answers in Geelong, Charlestown and Belconnen. No centre-by-centre training drift.
Happy to walk through how this would plug into your booking system, HICAPS flow, and centre teams.
Talk to the team