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Built around what PSD patients actually message about — finding a centre, no-gap with their fund, payment plans, urgent toothache, dental anxiety, CDBS for the kids. One agent across 100+ centres in NSW, VIC, QLD and ACT.
Click one of the pills above to copy a prompt, then paste it into the chat. Or just open the widget and ask in your own words.
Same brain on the phone. Voice line is part of the next phase — we'd light up a centralised support number when you're ready.
Voice channel — phase 2One agent across 100+ centres in NSW, VIC, QLD and ACT — knows your six partner funds, the $1,000 Direct Debit threshold, the CDBS rules, and when to point a patient to ED.
"Closest to Geelong?" → Geelong centre + tomorrow's slots + Sunday surcharge flagged. Bookings confirmed by SMS and email before the patient leaves the chat.
"Do I get no-gap with HCF Top Extras?" gets a real answer — service-by-service, with annual-limit caveats. Non-partner funds still claim via HICAPS, and the agent says so up front.
Patient asks "how much" → agent leans into Direct Debit (18 months interest-free for ortho), Afterpay, zipMoney, super release. Never fabricates a fee — leaves the specific quote to the centre.
Broken tooth in Bondi at 9am → emergency request lodged, centre calls back in 15 minutes, ED redirect criteria stated calmly when symptoms warrant it. No sycophantic "Of course!" on a panicked customer.
"I haven't been in 6 years" → calm acknowledgement (no "Oh you poor thing!"), happy gas options, gentle-dentistry pacing, finds a centre that offers what helps. Patients book instead of doom-scrolling.
"My 7-year-old needs a filling — does CDBS cover it?" → real eligibility, $1,132 cap over 2 calendar years, what's covered (fillings yes, ortho no), and "bring your Medicare card on the day".
Wired to PSD's real-world model — multi-centre routing, partner-fund logic, AHPRA-safe clinical guardrails, and honest payment options.
Real content from pacificsmilesdental.com.au — FAQs, payment plans, health fund partnerships, first visit prep. Weekly auto-refresh.
Eight topic-matched workflows — router, booking, fund check, emergency, anxiety, treatment info, CDBS, cancel/reschedule. Route-back keeps multi-topic chats coherent.
Nine mock tools — clinic finder, slot lookup, booking, cancel/reschedule, fund eligibility, payment plan options, CDBS check, emergency request, treatment info. Real systems plug in for production.
No clinical diagnosis. No fabricated dollar fees. Off-topic steering. STEER, not auto-escalate — keeps the conversation alive.
From this demo to production in weeks.
Swap mocks for your booking system, HICAPS, partner-fund eligibility API, CDBS lookup. The model gets sharper week-on-week.
Centre lookups, fund checks, CDBS confirmation, payment plan info, first-visit prep, FAQ. No write actions until you've watched it run for a couple of weeks.
Bookings flow into your booking system. Cancel/reschedule moves slots. Emergency requests land in the right centre queue. Every write action quote-backed first.
Voice on a centralised PSD support line. SMS reminders + cancel/reschedule. Embedded on each centre's page. Same workflows, same brand voice.
Centre lookups, fund checks, payment plan questions, CDBS eligibility — handled before the call reaches the front desk.
Cancel and reschedule flow through chat — the slot frees up automatically instead of becoming a no-show.
Calm, empathetic, action-oriented. People who'd otherwise put it off another year actually walk in.
Partner-fund no-gap surfaced early, Sunday surcharge flagged, payment plans offered up front — fewer awkward conversations at the counter.
A Saturday-night toothache gets triaged + a same-day emergency slot booked. The patient sleeps better, the team doesn't get a backlog.
Same answers in Geelong, Charlestown and Belconnen. No centre-by-centre training drift.
Happy to walk through how this would plug into your booking system, HICAPS flow, and centre teams.
Talk to the team